These General Terms and Conditions (GTC) apply to all current and future business relationships between eviit GmbH, brand TimberNex (hereinafter "Provider"), and the customer (hereinafter "User") regarding the use of the ForestCrew Software-as-a-Service (SaaS) platform for digital forestry and forest management.
Deviating, conflicting or supplementary general terms and conditions of the user shall not become part of the contract unless their validity is expressly agreed to in writing.
The provider makes the cloud-based ForestCrew software platform available to the user, which includes the following core functions:
The exact range of functions depends on the selected tariff (Beta, Professional, Enterprise) and is defined in the respective product description on the website.
All software updates and further developments are included in the subscription price and are provided automatically.
The contract is concluded by registering on the ForestCrew platform and confirming the selected tariff options. The presentation of the tariffs on the website constitutes a binding offer.
Free trial period: Every user can test ForestCrew for 5 days completely free of charge and without obligation. They have access to all functions of the selected plan. A credit card is not required for the test phase. At the end of the trial period, the user can decide whether to take out a paid subscription. No costs are incurred without the express consent of the user.
The contract is concluded with the first chargeable booking after the test phase.
All prices are in euros and include statutory VAT. The current prices can be viewed on the website at /forestcrew-pricing.
Payment methods: We currently accept credit cards (Visa, Mastercard, American Express) via our secure payment provider Stripe. Other payment methods such as SEPA direct debit and PayPal will be available shortly.
Billing: Billing takes place monthly in advance based on the current number of active employee accounts. Changes to the number of employees will take effect from the next billing period.
Price advantages: If you pay annually, we grant a discount of 2 months compared to monthly billing. We offer individual conditions for larger forestry operations with more than 20 employees.
All updates, standard support services and basic training are included in the subscription price. There are no hidden costs.
Monthly subscriptions: In the case of monthly payment, the contract can be terminated at any time with 30 days' notice to the end of the month.
Annual subscriptions: With annual payment, the minimum contract term is 12 months. At the end of the first year, the contract is automatically extended by a further 12 months and can then be terminated with 3 months' notice to the end of the respective contract term.
Notice of termination must be given in writing (e-mail is sufficient) to [email protected].
The right to extraordinary termination for good cause remains unaffected.
Standard support: The subscription price includes standard support services during normal business hours as well as basic training and onboarding.
Advanced training: We offer comprehensive training for your team and professional support for integration into your existing IT landscape. Depending on the plan, these services are already included or can be booked individually.
IT integration: Our IT consulting team provides you with full support for the integration of ForestCrew into your existing IT infrastructure, including API connections, data import from legacy systems, SSO integration and customization to your specific workflows.
Additional individual training, extended IT consulting or special adaptations can be charged separately depending on the scope.
The user receives a non-exclusive, non-transferable right to use the ForestCrew software in accordance with the selected tariff and the agreed number of employees.
The user undertakes to:
The user is responsible for all activities carried out under his/her access data.
The provider processes the user's personal data in accordance with the applicable data protection laws, in particular the GDPR. Details are regulated in the privacy policy under /datenschutz.
The provider implements appropriate technical and organizational measures to protect the data and carries out regular security audits.
The user remains the owner of the data entered in the system and can export it at any time.
The provider strives for an availability of the platform of 99.5% (excluding planned maintenance work). Planned maintenance work will be announced in good time and will preferably take place outside normal business hours.
The provider reserves the right to maintain, update or improve the software at any time. The interests of the users will be taken into consideration.
The provider is liable without limitation for damages resulting from injury to life, body or health that are based on an intentional or negligent breach of duty, as well as for other damages that are based on an intentional or grossly negligent breach of duty.
The provider shall only be liable for slight negligence in the event of a breach of a material contractual obligation (cardinal obligation), the fulfillment of which is essential for the proper execution of the contract and on the observance of which the user may regularly rely. In this case, liability is limited to the foreseeable damage typical for the contract.
Liability for indirect damages, consequential damages, loss of profit or loss of data is excluded, except in cases of willful misconduct or gross negligence.
The user is obliged to carry out regular data backups. In the event of data loss, the provider shall only be liable for the cost of restoration that would have been incurred even if data backups had been carried out properly.
The provider reserves the right to amend these GTC if there is an objective reason to do so. The user will be notified of changes by e-mail at least 30 days before they come into force.
If the user does not object to the changes within 30 days of receipt of the notification, the changes shall be deemed approved. The provider shall draw the user's attention to the significance of his behavior in the notification.
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
The place of performance and jurisdiction is Hamburg if the user is a merchant, a legal entity under public law or a special fund under public law.
Should individual provisions of these GTC be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
Status: January 2025